Total Quality Management

The main principle of TQM is that every employee is motivated to think about their personal contribution to providing quality to customers.

Every employee has a responsibility to ensure that a quality product leaves the workplace.

TQM relies on Kaizen - which is Japanese for continuous improvement. It means that everyone strives to making the product and the process better.

Quality Circles are a group of 6-12 people meet to identify quality problems, consider solutions & recommend suitable outcomes to management.

Members drawn from factory floor but include engineers, quality inspectors & salesmen to offer different viewpoints. (Managers may or may not be included)

Why use Quality Circles?
No-one knows production problems better than the workers. It also gives workers the chance to display their knowledge and skill